The Necessity of Creating Fictitious People to Improve Digital Government

“When we say as a state, ‘who are our users?,’ we have to segment users out,” according to Georgia’s chief digital officer.

How One Minnesota City Streamlined Its Web Content Strategy

St. Louis Park’s new site understands residents seek transactional government.

Newly Redesigned Boston.gov Just Went Open Source

Officials boast this is the first time a major U.S. city has made its full website code public.

Voter Information on Government Websites Still Fails Basic Accessibility Tests

Are inaccessible features on government websites making it harder for people with disabilities to vote?

What an Informed Digital Strategy Can Do for Your Government Website

“Boston’s focus on its website as a product that lives and can be managed going forward is a great perspective that a lot of government agencies have trouble adopting.”

How a Western Massachusetts Town Took Its Payments Online

An open-source web platform is helping places like Hinsdale go digital.

Local Governments Still Don’t Quite Understand Federal Web Accessibility Rules

89 percent of local government leaders recently surveyed had little or no knowledge of the requirements for digital accessibility.

Poorly Designed State and Local Government Websites Might Violate Federal Rules

Making digital resources accessible to those who are blind or have limited or impaired vision is important for Americans With Disabilities Act Title II compliance.

Boston Launches Pilot Version of Its Revamped City Website

Newly designed topic pages combine information from across departments in attempt to mirror users’ thinking.

Why NY.gov’s Pageviews Quadrupled Last Year

A new user-centric approach to Web design is being employed with state agency sites.

Municipal Websites Prep Residents for El Niño Impacts

Coastal California communities have prepared for the worst. And they’ve been preparing their digital portals, too.

What’s Next for Louisville’s Digital Team?

The city launched a new version of its website last year and is working hard to improve its open data portal and personalized services.

Dissecting One Community’s Digital Outreach on a Major Infrastructure Project

Rebuilding the Eisenhower Expressway through Oak Park, Illinois, will be a major undertaking. Here’s how this Chicago suburb is informing its residents of the planning process and what’s to come.

Why Launching a New Website Is Only Half the Battle for Local Governments

Without an effective communications strategy, residents won’t know what’s changed.

Communications Strategy is Key to Effective Online Citizen Service

Only 34 percent of local government agencies Vision Internet surveyed describe their websites as “highly effective.”

Creating a ‘Digital Front Door’ at Oakland City Hall

Watch Oakland Communications Director Karen Boyd discuss the city’s digital strategy during the 2015 Code for America summit.

The Ever-Improving Online Services and Security of L.A.'s City Websites

Having finally upgraded its municipal Web platform, the city wants to convert citizens into regular clients while protecting their digital assets.

Utah’s Web Portal Just Got a Whole Lot More Personal

With visitors to government websites treating the trips more like ‘surgical strikes,’ the Beehive State designed one aimed at improving engagement through micro-experiences.