Management Principles

In this Legislature’s Civility Caucus, Republicans and Democrats actually like talking to each other

At Civility Caucus gatherings, conversation might go to hot-button issues, but they are much more productive and sometimes even lead to co-sponsored bills.

Longtime state senator announces plans to retire

In an interview from earlier this year, Washington’s Karen Keiser discussed her nearly 30-year career and how to affect change in state legislatures.

In an era of divisiness, some politicians are trying to change the tone

At an event last week hosted by the National Governors Association, Justices Amy Coney Barrett and Sonia Sotomayor spoke about how they have learned to disagree agreeably.

Trust in government, and opportunities to rebuild it

Confidence in state and local government may have been waning in recent years, but there are ways communities can help to bolster their resident’s faith in them.

How trusted are state and local governments?

Confidence in lower levels of government may be better than in the federal government, but it’s still not nearly good enough. And that stands in the way of state and local leaders’ ability to get things done.

Treasury struggled to help states and cities with COVID reporting

A GAO report found that questions about the $350 billion in COVID relief grants often went unanswered.

Addressing the shortage of government accountants: 2 paths to efficiency

COMMENTARY | The dwindling number of qualified, government-savvy accounting professionals makes it imperative municipalities find new efficiencies sooner rather than later.

Apprenticeship programs are growing as the public sector faces workforce shortages

Registered apprenticeships, infrequently used by state and local governments in the past, are gaining the attention of staff-starved agencies.

Access to public records is 'deteriorating terribly'

In a time when trust in state and local government is under siege, public access to information is particularly vital.

Understanding Gen Z in the public sector

Managers can benefit by better engaging and communicating with the newest generation of workers in cities, counties and states.

Rethinking engagement to support a rapidly growing older adult population

COMMENTARY | Having a reliable, evidence-based planning process can significantly impact how state governments address the immediate needs of their aging residents while planning for the future.

How improvements in onboarding can lower employee turnover

One of the greatest challenges confronting state and local governments is a badly understaffed workforce. Here’s one technological and personal way to confront that problem.

9 leadership behaviors that create great places to work

COMMENTARY | Creating a great place to work requires a culture of trust, and leaders who master these nine behaviors will create that culture and more successfully attract and retain talent.

Solving the problem of understaffed jails and prisons

State and local governments are working to attract and retain corrections workers. But it’s not easy, and the task is complicated by high burnout rates due to understaffing.

High turnover is disrupting efforts to fix the workforce crisis, a survey finds

The poll of state and local HR managers finds that hiring has increased, but so has the number of people quitting.

6 takeaways for the government workforce crisis

COMMENTARY | Public servants from coast to coast share their advice on how to successfully hire and retain government talent.

Is government culture stifling customer experience innovation?

Risk aversion among government managers is blocking needed improvements to key programs, according to a recent white paper.

A balancing act: Adding humor to government communications

COMMENTARY | Local and state agencies walk a fine line between showing their personality through humor and remaining factual.

The Press and the Government

Kentucky agencies are restricting their workers’ interaction with the media—in some ways that are unconstitutional. It highlights a tension that has long existed between governments and news outlets. Plus, more news to use from around the country in this week's State and Local Roundup.

A Model for Reducing Female Incarceration and Breaking the Generational Cycle

A program in Tulsa, Oklahoma, has been changing lives for addicted women and their children. Here’s how it works.