The Vital Role of Social Media in the Eye of the Storm

Five communications lessons one hospital learned during Hurricane Harvey.

Citizen-Centric Technology Means Rethinking Development

NIC’s VP of technology looks ahead to 2018 and explains why state and local CIOs need to move to a "product and platform mentality.”

Cities of Service Launches New ‘Engaged Cities’ Award Program

There will be one $100,000 winner and two $50,000 winners, cities that have demonstrated success in working with their residents to tackle a public problem.

How to Rediscover ‘Heart and Soul’ in Small-Town America

While there are plenty of great civic engagement case studies out there, they’re not always specifically geared for smaller communities.

States Are Leading the Move Toward Mobile Government

As agencies are increasingly focused on making their services more convenient, transparent and accessible, there's been a major uptick in mobile applications.

How One Minnesota City Streamlined Its Web Content Strategy

St. Louis Park’s new site understands residents seek transactional government.

Pennsylvania Decision Puts Public Officials on Notice Regarding Their Facebook Use

It all started with a proposed local mural. Then things online got snarky and personal.

Demystifying Austin’s Mobility Bond

With 68 capital improvement projects in the works and more forthcoming, the city needed a way to keep residents aware of how their tax dollars are being spent and to what effect.

Meet Missi, Mississippi’s 1st Artificial Conversational Chatbot

You can also now take a virtual reality tour of the Magnolia State’s Capitol.

What Does 'Community' Mean?

The term’s evolution makes a nice metaphor for the rise of American individualism—and the decline of trust in American institutions.

Case Study: Have You Found the Secret Key to Understanding Your Citizens?

“Human data” analysis unlocks true public representation.

State Legislatures Are the Next Battleground for Black Lives Matter

It’s the first time the movement has deployed a nationwide call to action at the state level.

Health Care Cost Transparency Website Will Inform Consumer Decisions in Massachusetts

The first iteration will rely on hospital claims data to infer the average costs of various medical procedures.

The Challenges of ‘Data Science for Social Good’ in a New Era of ‘Alternative Facts’

What can policy professionals do to combat misinformation and confusion that sows the seeds of distrust in their important work?

In Washington State, a Way to Connect With Olympia When Winter Puts It Out of Reach

Relatively few states have authorized remote testimony in the legislative process, but the early use of the practice has shown successes in the Evergreen State.

Provo Is Turning Trash Into YouTube Treasure

What do you get when you combine music, French fashion and garbage? This instructional video.

A Controversial Police Chief's Parting Words With His Profession

Cameron McLay just resigned from his post as Pittsburgh’s police chief—right when urban policing is about to get a lot more interesting.

Mayors Weigh in on Donald Trump’s Victory

Most call for unity, but some don’t seem willing to give up the fight.