Case Study: Identity Management Creating Huge Cost Savings in Florida

Pairing online applications with a Customer Authentication Program ensures food assistance goes to those who need it.

N.Y.C. OK’d to Destroy Information on Undocumented Immigrants

Two Republican Assembly members had sought the preservation of IDNYC documents held by the city.

‘Montanans Have Lost Decades of Public Information’; New Year Brings Higher Minimum Wage

Also in our State and Local Daily Digest: Some drought relief in California; Harrisburg’s ex-mayor wants his curios and collectibles back; and Toledo vs. suburbs water struggle.

Case Study: Ada County, Idaho, Highway District Automates Citizen Service Requests

“We turned our electronic records management system into a business process automation system," according to the district’s information records administrator.

States Impose Wildly Different Policies in Releasing Police Videos

States have been rushing to catch up with the widespread use of police body cameras by passing laws that govern when and how footage can be released to the public.

As Technology Evolves, Public Disclosure Gets More Complex for State Legislatures

“The lines are getting more and more blurred as we move forward,” one state technology official said during a panel discussion at the NCSL summit in Chicago.

Public Sector CIO Advice: The Case for Automating Compliance

Responding to records requests quickly builds public trust.

Flood Disaster Prompts Digitization Effort for 1,700 Boxes of Damaged Documents

In its recovery from Hurricane Irene, an Upstate New York county also improved access to records.