Author Archive

Terena Bell

Emerging Tech

What Cities Need to Know About Chatbots and Data Security

Chatbots make city services more efficient, but are they safe to use?

By Terena Bell
April 18, 2018

Digital Government

Ways Cities Can Avoid Paying to Translate the Same Sentences Repeatedly

Here’s how Philadelphia and Bowling Green, Kentucky keep their translation service costs down.

By Terena Bell
March 5, 2018

Management

When Hurricane Warnings Are Lost in Translation

With Irma looming, organizations are hitting some roadblocks in getting information out to Floridians who don’t speak English.

By Terena Bell, The Atlantic
September 9, 2017

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