Today, government agencies are facing enormous pressure to modernize their systems and processes. From rising citizen expectations and the evolution of new digital services to modernization legislation, agencies have to change the way they serve constituents. But with legacy technology and monolithic systems that have been in place for decades or more, the path to modernization is not always clear.
“We can do little reauthorizations within the current constraints, but to do something big we’d have to fess up and agree that you have to pay for things,” said U.S. Sen. Roger Wicker, chairman of the Senate Commerce Committee.
Mailing a paper form and then following up with a house visit just won't work for everybody. State and local governments are trying to help figure out how to reach people in danger of being undercounted.