Paving the Way Toward Streamlined Social Services

Easy, efficient, instantaneous. Not exactly words you would have linked to benefits programs in the good old days of paper-based processes — but with the continued adoption of new technologies, data and analytics, organizations are increasingly making the leap to accurate, streamlined eligibility verification processes. So how can organizations harness this momentum? To find out, Government Business Council (GBC) interviewed state health and human services leaders on ongoing priorities, challenges, and lessons learned in the quest for streamlined eligibility determinations.