Analytics

City looks to enhance customer experience with data analytics

Corona, California, used a tool driven by artificial intelligence to work out where users were getting stuck or frustrated, in a bid to improve their experience.

  • By Chris Teale

Cities Need More Robust Data and Analysis to Better Address the Eviction Crisis

A new report says that localities should build partnerships with courts and organizations to capture more types of data to spot and stop evictions.

  • By Andre Claudio

Your Fancy New Analytics Platform Doesn't Matter If No One Uses It

COMMENTARY | Tools should empower employees, not send them running back to spreadsheets.

  • By Jake Bittner

A Moneyball Approach to Clean Water in California

Up to 1 million Californians lack access to clean, safe drinking water at some point during the year. Data scientists believe they are part of the solution.

  • By Mitch Herckis

Government is getting smarter about automation

Agencies are looking to transform everything from contract writing to identity management. The trick could be getting governance to catch up to the tech.

  • By FCW Staff

A New Open-Source Framework for Government Projects

Louisville, Kentucky is making the infrastructure for analyzing historic Waze data available to anyone who partners on the process.

  • By Dave Nyczepir

Why North Carolina’s Approach to Data Analytics Is ‘People Focused’

Business partners should be the ones identifying the problems IT professionals solve, according to state CIO Eric Boyette.

  • By Dave Nyczepir

Wringing Out New Truths From Data: Tracking Social Progress in Cities

Urban designers are ready to help cities learn from each other, combing through data both old and new.

  • By Gregor Macdonald

9 U.S. Cities Certified for Excellence in Data-Driven Decision-making

This stamp of approval for governance is certainly not a rubber stamp.

  • By Michael Grass

Kansas City Enters ‘Phase 2’ of Its Smart City Transformation

“There is a greater value to the data we maintain as a city than we anticipated,” according to the city’s chief innovation officer.

  • By Dave Nyczepir

Virginia Enters 2nd Year of On-Demand Traffic Intelligence Experiment

Standardized data is allowing the state to make more informed transportation decisions more often.

  • By Dave Nyczepir

A Popular Algorithm Is No Better at Predicting Crimes Than Random People

The COMPAS tool is widely used to assess a defendant’s risk of committing more crimes, but a new study puts its usefulness into perspective.

  • By Ed Yong, The Atlantic
Featured eBooks
The State of Trust in Government
Cybersecurity in State and Local Government
Building Data Literacy in the State and Local Workforce

Virginia Beach Is Using an IoT-Enabled Sensor Network to Predict Flooding in Real Time

Local officials are hoping high-resolution, hydrodynamic models using fluid physics will improve preparedness and response in a low-lying region vulnerable to flooding.

  • By Dave Nyczepir

Midsize Cities Get a New, Free Data Portal Option

Open Data America wants to do for other municipalities what it did in Cary, North Carolina.

  • By Dave Nyczepir

Ohio CIO: Data Analytics ‘The Most Disruptive Thing That We Have Going On’

IoT, autonomous vehicles, or analytics—CIO Stu Davis is thinking about how to handle a future awash in data.

  • By Mitch Herckis

Using Data to Reduce Stigma and Discrimination Around Mental Illness

“There’s a way to start quantifying things we wouldn’t normally capture,” according to San Bernardino County’s chief of behavioral health informatics.

  • By Dave Nyczepir

From Monitoring the Opioid Epidemic to Intervening

Analytics could help us stem the opioid crisis. We just need to solve a few red tape and data problems.

  • By Steve Kearney

A More Holistic Approach to Social Problem-Solving Requires Interagency Collaboration

Researchers and governments have teamed up through the Silicon Valley Regional Data Trust to craft better public policy and metrics.

  • By Marcy Lauck

The Tech That Helps San Francisco Process Its Wastewater

PHOTOS: Treating raw sewage and stormwater involves a maze of pipes and plenty of data analytics, too.

  • By Michael Grass

Southern Nevada Has a Plan to Predict the Likelihood of Traffic Incidents 2 Hours Early

“We’re coming to the point where we’re going to have smart cars on dumb roads,” WayCare's CEO said.

  • By Dave Nyczepir

Case Study: Have You Found the Secret Key to Understanding Your Citizens?

“Human data” analysis unlocks true public representation.

  • By Chris Astle