How One Mayor Started Treating His Citizens More Like Customers

“We forget it’s the person whose trash we’re picking up who is the one who puts us in office,” says Provo, Utah, Mayor John Curtis.

Is Good Government Beyond the Reach of Small Government?

The pressure is on and the implications for local governments that fall behind in the shift to a digital society are immense.

A Municipal Innovation Priority: People Want Information And ‘They Want It Now’

Rosetta Carrington Lue, Philadelphia’s chief customer experience strategy, innovation and technology officer, discusses principles of the customer service experience.