Management Principles

The End of Open-Plan Everything

Personal space is finally back in style, but re-creating it after two decades of its destruction is hardly a straightforward task.

Tips for the 2 Kinds of People Who Work from Home

COMMENTARY | There are two kinds of work-from-home employee, research suggests. Are you a segmenter or an integrator? Here are tips for both.

How to Protect Remote Workers’ Productivity and Performance

Even as restrictions ease, working from home will continue for many. Experts offer tips for bridging the distance.

The Poor Performance of Performance Contracts

States and local governments have embraced “performance contracts,” requiring contractors to meet certain objectives. Too often, however, they don’t actually check on the success in meeting these goals.

Survey: 80% of Older Adults Have Faced Ageism

Many older adults in a new survey report experiencing some kind of ageism, though it hasn't dimmed their view of getting older.

Your Coping and Resilience Strategies Might Need to Shift as the Covid-19 Crisis Continues

COMMENTARY | As the pandemic drags on, uncertainty and fears about health and safety mix with confusion and challenges tied to re-opening society. Adopt a flexible approach when picking your coping strategies.

Uncovering the 'Next Normal:' A Survey for Local Government Officials on the Effects of Covid-19

A new survey is asking local government workers and officials about how the pandemic has affected services, technology, team dynamics and more.

A Hidden COVID-19 Risk Factor: Your Boss

America’s flawed approach to sick leave is making the pandemic worse.

Good Riddance to the Handshake

A terrible custom is gone for good. Hallelujah.

How to Listen to Your Loved Ones with Empathy When You Yourself Are Feeling the Strain of Social Distancing

COMMENTARY | When you are stuck at home during social distancing, it's only natural to feel on edge at times. So how do you listen to a loved one who is on edge, too?

What to Ask Instead of ‘How Are You?’ During a Pandemic

Everyone’s doing badly. We need better questions to ask.

How to Keep a Remote Workforce Engaged

COMMENTARY | With millions of public sector employees moving to full-time remote work amid the coronavirus pandemic, government employers will need to find innovative ways to keep their employees engaged.

Government Secrecy is Growing During the Coronavirus Pandemic

COMMENTARY | Instead of limiting access, agencies can use this crisis as an opportunity to make government even more accessible to the public it serves.

Lessons from States that Embraced Telework Before the Coronavirus

COMMENTARY | How to avoid certain pitfalls now that many—or most—employees must now work from home.

When Bigger Is Better

COMMENTARY | Validating public policy outcomes is critical, but so is building on the evidence. A new study looks at what’s needed to expand successful programs.

Reduce Stress at Work and Prevent Burnout—a Psychologist Explains How

COMMENTARY | Tackling burnout is the responsibility of both organizations and their employees.

Beyond Buzzwords and Dashboards: Effective Approaches to Performance Management

In a new book, Katherine Barrett and Richard Greene assess the state of efforts to improve state and local government operations.

Worried About Accidentally Harassing a Woman? Don’t Be

COMMENTARY | Accidentally harassing someone on the job doesn't really happen.

Why Bosses Should Let Employees Surf the Web at Work

COMMENTARY | New research suggests that a little cyberloafing on the job can help workers deal with stressful work environments.

Whistleblowing Isn't Just a Federal Issue

COMMENTARY | An interview about the first comprehensive study of state whistleblower laws and how states protect—or don’t protect—people who report wrongdoing.