Texas Is Building a Killer App for Killing Bureaucracy

Chief Information Officer Todd Kimbriel wants a digital assistant to navigate the state’s bureaucracy for citizens.

Instantaneously Linking 3-1-1 Callers to Translators

With its Language Access Plan, Pittsburgh’s goal is “to assist all residents and to provide access to all resources.”

5 U.S. Cities Named Finalists for Engaged Cities Award

These localities have done “significant work with citizens to tackle a public problem, clear evidence of impact, and potential to apply the strategy to other problems and geographies.”

There Is Science (and Power) Behind Effective Citizen Communication

Scottsdale, Arizona’s assistant city manager discusses how boosting engagement with residents can be more than just a marketing gimmick.

This City’s ‘Windows on the Past’ Is Way Cooler Than Most Local History Murals

Instead of an empty brick wall, this mural takes shape on a distinctive architectural landmark.

Reconnecting a Community With a River That Once Brought Disaster

As Minot, North Dakota continues to recover from 2011's record-setting flooding, efforts to repair the city’s relationship with the Souris River continue.

Here’s How to Counter Fake News During a Disaster

A Homeland Security Department advisory group wants to help emergency responders control the social media conversation.

Is the Public Outcry Coming From Your Constituents or Bots?

It’s getting harder to discern fact from fiction online, and public officials will to need to fight bots with bots.

Route Fifty’s 2018 Management Survey Shows Different Attitudes on Budgeting Practices

Three-quarters of local government respondents said their organization would benefit from priorities-based budgeting.

Oakland’s Website Overhaul Is Underway

A new Design League embedded with city departments is helping identify which services to digitize.

The Big Challenge Public Health Officials Face as ‘Flint Registry’ Launches

A new federally-funded initiative seeks to connect residents impacted by the drinking-water crisis to wellness and recovery programs and resources.

With ‘Bomb Cyclone,’ Boston Points Residents to This Important Map

Before citizens can help the city keep fire hydrants and catch basins clear of snow, they first need to know where they’re located.

New York City Defends Its Community Policing Approach

As the Trump administration defunds the Obama-era strategy, city officials are crediting it with reducing crime to record lows.

The Vital Role of Social Media in the Eye of the Storm

Five communications lessons one hospital learned during Hurricane Harvey.

Citizen-Centric Technology Means Rethinking Development

NIC’s VP of technology looks ahead to 2018 and explains why state and local CIOs need to move to a "product and platform mentality.”

Cities of Service Launches New ‘Engaged Cities’ Award Program

There will be one $100,000 winner and two $50,000 winners, cities that have demonstrated success in working with their residents to tackle a public problem.

How to Rediscover ‘Heart and Soul’ in Small-Town America

While there are plenty of great civic engagement case studies out there, they’re not always specifically geared for smaller communities.

States Are Leading the Move Toward Mobile Government

As agencies are increasingly focused on making their services more convenient, transparent and accessible, there's been a major uptick in mobile applications.

How One Minnesota City Streamlined Its Web Content Strategy

St. Louis Park’s new site understands residents seek transactional government.