A common message in many states: ‘Save a trip, skip the line and renew online.’
STATE AND LOCAL ROUNDUP | Alaska meth seizures increase … Portland mayor sets “cleanest” city goal … and L.A.’s new emergency shelter.
In Boise, traffic box art has become an important visual element of the downtown streetscape.
“I’ve become, maybe, a fanatic about 211,” says San Diego County Supervisor Greg Cox, who's expected to be the next president of the National Association of Counties.
The hyperlocal social-media platform highlights small grievances—and proves that neighbors have more in common than they think.
As civic technologists gather for this year’s Code for America Summit, there are some key themes worth repeating.
STATE AND LOCAL ROUNDUP | Okla.’s rape-kit deadline; La.’s 10 most distressed water systems … Mich. village may convert paved roads to gravel ones … and more Harvey-like hurricanes await us.
Customer experience is about more than customer satisfaction.
Chief Information Officer Todd Kimbriel wants a digital assistant to navigate the state’s bureaucracy for citizens.
With its Language Access Plan, Pittsburgh’s goal is “to assist all residents and to provide access to all resources.”
These localities have done “significant work with citizens to tackle a public problem, clear evidence of impact, and potential to apply the strategy to other problems and geographies.”
Scottsdale, Arizona’s assistant city manager discusses how boosting engagement with residents can be more than just a marketing gimmick.
Instead of an empty brick wall, this mural takes shape on a distinctive architectural landmark.
As Minot, North Dakota continues to recover from 2011's record-setting flooding, efforts to repair the city’s relationship with the Souris River continue.
A Homeland Security Department advisory group wants to help emergency responders control the social media conversation.
It’s getting harder to discern fact from fiction online, and public officials will to need to fight bots with bots.
Three-quarters of local government respondents said their organization would benefit from priorities-based budgeting.
A new Design League embedded with city departments is helping identify which services to digitize.
A new federally-funded initiative seeks to connect residents impacted by the drinking-water crisis to wellness and recovery programs and resources.
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