STATE AND LOCAL ROUNDUP | Okla.’s rape-kit deadline; La.’s 10 most distressed water systems … Mich. village may convert paved roads to gravel ones … and more Harvey-like hurricanes await us.
Customer experience is about more than customer satisfaction.
Chief Information Officer Todd Kimbriel wants a digital assistant to navigate the state’s bureaucracy for citizens.
With its Language Access Plan, Pittsburgh’s goal is “to assist all residents and to provide access to all resources.”
These localities have done “significant work with citizens to tackle a public problem, clear evidence of impact, and potential to apply the strategy to other problems and geographies.”
Scottsdale, Arizona’s assistant city manager discusses how boosting engagement with residents can be more than just a marketing gimmick.
Instead of an empty brick wall, this mural takes shape on a distinctive architectural landmark.
As Minot, North Dakota continues to recover from 2011's record-setting flooding, efforts to repair the city’s relationship with the Souris River continue.
A Homeland Security Department advisory group wants to help emergency responders control the social media conversation.
It’s getting harder to discern fact from fiction online, and public officials will to need to fight bots with bots.
Three-quarters of local government respondents said their organization would benefit from priorities-based budgeting.
A new Design League embedded with city departments is helping identify which services to digitize.
A new federally-funded initiative seeks to connect residents impacted by the drinking-water crisis to wellness and recovery programs and resources.
Before citizens can help the city keep fire hydrants and catch basins clear of snow, they first need to know where they’re located.
As the Trump administration defunds the Obama-era strategy, city officials are crediting it with reducing crime to record lows.
Five communications lessons one hospital learned during Hurricane Harvey.
NIC’s VP of technology looks ahead to 2018 and explains why state and local CIOs need to move to a "product and platform mentality.”
There will be one $100,000 winner and two $50,000 winners, cities that have demonstrated success in working with their residents to tackle a public problem.
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