Author Archive

Terri Huck

Terri Huck is FCW's print managing editor.

Digital Government

When not to automate

Although automation is essential to a customer-centric, digital government, not every manual or error-prone process can be fixed with robotic process automation or artificial intelligence, according to a group of government experts.

By Terri Huck
November 20, 2019

Your daily read on state and local government

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