Connecting state and local government leaders

How North Dakota IT Plans to Reinvent Business Services

Fargo, North Dakota

Fargo, North Dakota


Connecting state and local government leaders

Low unemployment across the state poses a threat to talent recruitment.

The North Dakota Information Technology Department is embarking on a business portal effort to unify the services it provides small and large companies across the state.

“In North Dakota, we have incredibly low unemployment, so getting workforce development going for these businesses and allowing them to find unique ways to attract talent is a problem that will be down the road for us,” Julie Cabinaw, who’s two months in as the state’s chief reinvention officer, told Route Fifty.

Cabinaw wants businesses to recruit, retain and return talent to North Dakota, and that starts with a personalized user experience for business owners.

Within state agencies, Cabinaw said she’s focused on culture and process transformation to ready them for new technologies like customer-relationship management software and unified data. Her office will promote processes that are working and kill the ones that aren’t.

With a rural population like North Dakota’s, Cabinaw expects reinvention will be “high impact.”

Watch Route Fifty’s full interview with Cabinaw at the National Association of State Chief Information Officer’s 2018 annual conference in San Diego below.

Dave Nyczepir is a News Editor at Government Executive’s Route Fifty in Washington, D.C.

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